FAQs & HELP/TELP CENTER

FAQs Borchelli Skincare’s by Lourdes Borchelli

ORDERS

Do you ship internationally? YES.
We ship to most countries worldwide. All international packages are shipped via DHL and FedEx. Domestic packages are shipped by FedEx. Alaska, Hawaii and Guam are shipped via USPS only. Items shipped outside of the United States may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order, nor will they be covered or reimbursed by Borchelli Skincare.

SPF products are ship to USA, Canada and Mexico addresses only. 

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from DHL to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

Countries we ship to: Africa, North America (The United States of America, Canada & Mexico), Oceania (Australia, FIJI & New Zealand Only), The Caribbean Islands and Central & South America, The United Kingdom & Europe. Shipping Soon to Certain Countries in Asia!!!

Can I only purchase products through the website? Yes

FAQs & HELP 

At this time, Borchelli Skincare is only available on www.borchelliskincare.com

 How much is shipping?

Shipping & Handling Charges are as follows:

  •  $19.95 flat fee for domestic, all states within the USA (free shipping over $500).
  •  $29.95 flat fee for selected international countries (free shipping over $500).

How long before I can receive my order?

The processing time for orders is 72 hours or less. After your order has been shipped, delivery time within the United States is 3-9 business days, and 10-29 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.

 We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

 What carrier do you use?

Borchelli Skincare ships to most countries worldwide via DHL, FedEx Smart and UPS. Alaska, Hawaii and Guam are shipped via USPS only. 

 Do you ship to P.O. BOX/APO/DPO/FPO Military Addresses ?  YES.

However, please be aware that shipping may take longer than usual depending on where it is being shipped to.

Can I change my order?

Please contact us via email at cs@borchelliskincare.com as soon as possible. We will do our best to accommodate your request, however there is no guarantee that any changes can be made once an order is placed. 

Can I cancel my order? NO.

Unfortunately we are not able to cancel an order once it has been placed.

 Can I return my order?  NO.

 Borchelli Skincare Collection

Zero- Returns Policy

We do not accept returns, exchanges or refunds. ALL  SALES ARE FINAL. Please note, that Borchelli Skincare’s by Lourdes Borchelli reserves the right to refuse all returns.

 We are unable to offer refunds, returns, or exchanges. All SALES ARE FINIAL. Please note, Borchelli Skincare by Lourdes Borchelli reserves the right to refuse all returns, reshipments and refunds. 

In the unlikely event that a product arrived damage, the customer must contact customer service immediately at our toll-free number 1-833-931-0100 within 12 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

Can I exchange my product? NO.

We apologize but we currently do not offer refunds, returns, or exchanges, all sales are FINAL.

How can I check the status of my order?

Please log in to your account to check the status of your order.  If you do not have an account, please refer to your shipping confirmation email to track your order. Or you can check your order status at: www.borchelliskincare.com/pages/track your order

Why was I charged twice?

You will only be charged for what you purchased, if you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically.  However, if it still remains and you are positive you only placed one order, please send us an email to cs@borchelliskincare.com with a screenshot of the duplicate charge for further assistance.

I have not received an order confirmation, what should I do?

Order confirmations can sometimes take up to 72 hours to receive due to high demand. If you have not received your order confirmation email after 72 hours, please contact us via email at cs@borchelliskincare.com with your inquiry.

What forms of payment do you accept?

We accept online payments through American Express, Apple Pay, Discover, Google Pay, Mastercard, Paypal, and Visa.

My items arrived damaged, what should I do?

Please contact us immediately via email at cs@borchelliskincare.com.  Please provide us with your order number and some clear photos of the damage products.

I received incorrect items what should I do?

Please contact us via email at cs@borchelliskincare.com as soon as possible so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

What’s your return policy?

We are unable to offer refunds, returns, or exchanges. ALL SALES ARE FINAL. Please note, Borchelli Skincare by Lourdes Borchelli reserves the right to refuse all returns, reshipments and refunds. 

 In the unlikely event that products arrive damaged, the customer must contact customer service within 12 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email. 

 I refused my delivery, where is my refund?

Refused delivery will incur a $95 restocking fee and outbound shipping will not be refunded. 

My package is stuck and tracking shows no movement, what do I do?

For domestic orders, package can only be considered lost if there has been no movement for 10 business days from the day it was shipped.  Please send an email to cs@borchelliskincare.com if your shipment shows no movement from the carrier's tracking information. 

I put the wrong address on my order, please help!

Please be extra careful when entering your shipping address, Borchelli Skincare will not be responsible for orders sent to the incorrect delivery address provided by the customer.

How can I find out more information about a product?

Product details can be found on the product page but if you have more questions, please feel free to email us at cs@borchellicollection.com

CUSTOMER ACCOUNT

Do I have to set up an account to place an order? NO.

You do not have to have an account to place an order.

How do I create an account?

You can create an account by visiting www.borchellskincare.com/account/register

How do I subscribe or cancel my email subscription?

You can easily subscribe to emails by visiting www.borchelliskincare.com located at the bottom page of the homepage also known as the (footer). If you want to cancel/unsubscribe, you can click unsubscribe by locating the "Unsubscribe" link within the email subscription.

I forgot my password, what do I do?

To reset your password, go to www.borchelliskincare.com/account/login and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page: www.borchelliskincare.com/account/login

 PRODUCT/INGREDIENT

Where are your products manufactured?

Our formulas are formulated in Canada, with globally sourced ingredients and distribution laboratories in Canada and  the USA.

Are your products natural?
When possible, we choose naturally derived ingredients over synthetics in all formulations. OUR PRODUCTS ARE 100% FREE FROM GMO, TOXINS, FILLERS, ARTIFICAL COLORS, ARTIFICAL FRAGRANCES AND SYNTHETIC CHEMICALS.

 Does your products contain soy? NO.

 Are your products vegan? YES.

Does Borchelli Skincare use parabens or sulfates? NO.

Borchelli Skincare does not use parabens or sulfates in any of our products.

Do you test products on animals? NO.

Borchelli Skincare does not test products on animals. All of our products are cruelty free.

 Are your products non-comedogenic? YES.

Are the products safe to use for all skin types? YES.

All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.

Are your products safe? YES.

Have your products all been tested by a dermatologist? YES.

 All products have been tested by a board-certified dermatologist and have passed skiindustry standard safety testing.

What temperature do these products need to be stored at? 59 to 70 degrees.

We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.

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